Refund Policy
At This is Mutual LLC, including its Doing Business As (DBA) entities, we are committed to ensuring satisfaction in our marketing, consulting, and graphic design services. This Refund Policy outlines the circumstances under which refunds may be granted.
Scope
This policy applies to all services provided by This is Mutual LLC and its DBAs.
Refund Eligibility
Consultation Services: Due to the nature of consulting services, refunds are not typically available once a consultation session has been completed. However, if you are dissatisfied with the service received, please contact us within 48 hours of the session to discuss potential resolutions.
Graphic Design Services:
Pre-Design Deposit: Deposits made prior to the commencement of graphic design projects are non-refundable, as they cover initial costs and resource allocation.
Post-Design Refunds: If you are not satisfied with the final design, we encourage feedback and revisions within the scope of the original agreement. If a resolution cannot be reached, a partial refund may be considered on a case-by-case basis.
Marketing Services:
One-Time Services: For one-time marketing services, refunds are not available once the service has been rendered. However, we are committed to working with you to achieve satisfactory results.
Ongoing Services: For subscription-based or ongoing marketing services, you may cancel with a 30-day notice. Refunds for the current billing cycle are not available, but no further charges will be incurred after cancellation.
Process for Requesting a Refund
To request a refund, please contact us at hello@thisismutual.com within the time frame specified for the respective service. Include your name, service details, and reason for the refund request. We will review your request and respond within 10 business days.
Limitations
Refunds are limited to the amount paid for the service. This is Mutual LLC is not responsible for any consequential losses incurred due to dissatisfaction with our services.
Policy Amendments
This is Mutual LLC reserves the right to modify this refund policy. The most current version will always be posted on our website (www.thisismutual.com).
Contact Us
For any questions regarding this policy, please contact us at hello@thisismutual.com
Privacy Policy
This is Mutual LLC, along with its Doing Business As (DBA) entities, respects the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Information Collection
We collect information in the following ways:
Information You Provide: This includes personal information such as your name, email address, phone number, and any other details provided through contact forms, service inquiries, or during the consultation process.
Automatically Collected Information: When you visit our website, we may collect certain information automatically, such as your IP address, browser type, operating system, and information about your site use.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our site and hold certain information.
Use of Information
The information we collect may be used for the following purposes:
To provide and maintain our services.
To personalize your experience on our website.
To improve our website and services.
For customer service and support.
To communicate with you, including responding to your inquiries and sending service-related communications.
Sharing of Information
We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers.
Security
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.
Your Rights
You have the right to access, update, or delete the information we have on you. Whenever made possible, you can access, update, or request the deletion of your personal information directly within your account settings section.
Third-Party Websites
Our website may contain links to other websites. We are not responsible for the privacy practices of these external sites.
Changes to This Privacy Policy
This is Mutual LLC has the discretion to update this privacy policy at any time. We encourage users to frequently check this page for any changes.
Contact Us
For any questions regarding this policy, please contact us at hello@thisismutual.com